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Privacy Policy

Last updated: 17.04.2026

Welcome to Maison Malo. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding your personal information.

1. Introduction

This website provides information about and booking functionality for Maison Malo. Data controller: Cocoran BV.

2. Information We Collect

We may collect the following categories of information:

  • Booking information (name, email, phone, booking dates, guest count, and notes) via our booking partner Smoobu.
  • Communication information when you contact us directly.
  • Technical and analytics information such as browser, device, pages visited, and session timing.
  • Cookie-related data for website functionality and analytics.

3. How We Use Information

  • To process and manage bookings.
  • To communicate important stay information and respond to support requests.
  • To improve website usability and performance.
  • To comply with legal obligations.

4. Legal Basis (GDPR)

  • Contract performance for booking and stay management.
  • Consent for optional marketing communications.
  • Legitimate interest or consent for analytics/cookies, depending on cookie category.

5. Sharing of Data

We do not sell personal data. Data may be shared with:

  • Smoobu (booking platform) to process reservations.
  • Analytics and technical service providers for website operation and improvement.
  • Authorities where legally required.

6. Cookies and Tracking

We use essential and optional cookies. Non-essential cookies are managed through consent preferences where required.

7. Data Security

We implement appropriate technical and organizational safeguards. No transmission method can be guaranteed 100% secure.

8. Data Retention

We retain personal data only as long as necessary for booking management, legal compliance, and legitimate business needs.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, rectify, erase, restrict, object, and port your data.

10. International Transfers

Where providers process data outside your country, we apply relevant safeguards under applicable data protection law.

11. Children's Privacy

Our services are not directed at children under 16, and we do not knowingly collect their data directly.

12. Policy Changes

We may update this policy from time to time and publish the revised version on this page.

13. Contact

For privacy questions, contact Cocoran BV at stay@maisonmalo.be.